FAQ

Here you will find answers to all your questions about how LCB works.

 

  1. How do I check to determine that TVS Small Business Service Inc. dba www.landlordcreditbureau.ca is a Company that operates a legitimate online business ?

    @editor

    Back to top


  2. Is there a membership fee? Landlords: no... Tenants: yes. Please read.

    No, there is no membership fee associated with this service for landlords who report tenant pay habits to www.landlordcreditbureau.ca. There is a membership fee for tenants who wish to monitor the activity on their Tenant Pay Habit account. It is a reasonable fee.

    Back to top


  3. Do I Mr. Landlord require written consent from the applicant to report Rent Pay Habits?

    @editor

    Back to top


  4. How can I clear my bad tenant history?

    @editor

    Back to top


  5. Can I obtain rental application form from this website?

    @editor

    Back to top


  6. Does LCB share its membership information with 3rd parties or participate in spam e-mail programs?

    TVS Tenant Verification Service Inc dba LCB is bound by Privacy Laws. It does not share its database with 3rd parties and it does not participate in spam e-mail programs. The only e-mail you are likely to receive is the Welcome Letter. Important notices may be sent out periodically that advise of website changes, etc. Only important e-mails will be sent to you if necessary.If you are a tenant, you will receive monthly reminders about rent due.

    Back to top


  7. How do I report Tenant Pay Habits?

    You must sign up for an account at www.landlordcreditbureau.com to become a member, there is not cost for that, LCB must establish your identity and your status as a property manager or landlord that gives you a purpose to submit or search for tenant pay habits.

    Back to top


  8. I have login problems. How should I proceed?

    Our web site requires permission to use cookies on your machine. If you are experiencing problems when logging in, perhaps this permission has been denied. This can be for several different reasons, but they are all under your control:

    • you may have disallowed cookies altogether in your browser.
    • you may have the privacy policy in your browser or internet security software/firewall set to a level that stops cookies from being used by this site.

    Cookies in this site are used to keep the privacy of your information and reports and keep you logged on.

    Cookies are not used in any way that abuses your privacy or security.

    Please change your settings to allow cookies either in your browser or firewall. If you choose not to, we're afraid that we cannot bring you online services.

    Back to top


  9. How Accurate is your Data?

    LCB is a provider of information obtained from 3rd parties who are property managers and landlords. While LCB relies heavily on accurate reporting, LCB does not verify or guarantee the accuracy of such data. LCB verifies the identity of all of its members and thus it is expected that the reporting is accurate. Tenants can dispute information in their tenant history and LCB will investigate.

    All data should be verified or discussed with the Individual (tenant) whom it belongs to. If tenant disputes the report, there are two options:

    • You can tell the property manager or landlord to confirm discuss.
    • The tenant can dispute and request an investigation. There is no dollar amount reported so only the fact that rent payment was overdue may be in dispute.

    Back to top